Palace Zdunowo – Terms and Conditions

§1. General Provisions

1. These Terms and Conditions set out the rules governing the provision of services, reservations, stays and access to the premises of Palace Zdunowo.
2. Making a reservation constitutes acceptance of these Terms and Conditions.
3. These Terms and Conditions apply to all Guests staying on the premises of Palace Zdunowo.

§2. Reservations and Check-in

1. Check-in requires the Guest to present a valid photo ID and sign the registration form.
2. The hotel day begins at 3:00 p.m. and ends at 11:00 a.m. the following day.
3. Any request to extend the stay must be submitted to Reception by 9:00 a.m. on the day of departure.
4. The Palace reserves the right to refuse an extension of stay if no rooms are available.
5. By checking in, the Guest confirms that they have read and accepted the Property Regulations, including the rules concerning financial liability for any damage to or destruction of the Palace’s furnishings and equipment.

§3. Payments

1. Payment for the stay is collected in advance, at check-in.
2. We accept cash and card payments.
3. No refunds shall be issued for unused services or in the event of a shortened stay.
4. The price list for services is available at Reception and on the Palace’s website.

§4. Services and Liability of the Palace

1. The Palace provides services in accordance with its category and standard.
2. Should the Guest have any complaints or concerns regarding the quality of services, they are requested to report them to Reception without delay.
3. The Palace shall be liable for the loss of or damage to property brought onto the premises by Guests in accordance with applicable law.
4. The Palace shall not be liable for damage to or loss of any car or other vehicle belonging to the Guest.

§5. Guest Responsibilities

1. Children under the age of 12 must remain under the constant supervision of their legal guardians while on the Palace premises.
2. The Guest shall bear full financial responsibility for any damage to or destruction of the Palace’s furnishings, equipment and technical installations.
3. In the event of a breach of these Terms and Conditions, the Palace reserves the right to refuse to provide services to the person responsible for the breach.
4. For fire safety reasons, the use of heaters and other electrical appliances in guest rooms that are not intended for their original purpose is strictly prohibited.
5. Smoking is strictly prohibited throughout the Palace premises, including on balconies. This prohibition applies to all tobacco products, including conventional cigarettes, electronic cigarettes and heated tobacco products. Any breach of this prohibition resulting in the need for additional cleaning or odour removal shall entail an obligation to cover the costs specified in §6 of these Terms and Conditions.

§6. Financial Liability for Damage and Destruction

1. Guests of Palace Zdunowo are required to use guest rooms, common areas, furnishings, furniture, equipment and all other facilities of the property in accordance with their intended purpose and with due care.
2. The Guest shall be financially liable for any damage or destruction caused through their fault, in particular damage to furnishings, decorative elements, furniture, installations and any other property belonging to Palace Zdunowo. This liability also covers damage caused by persons accompanying the Guest, invited guests and other persons staying on the premises at the Guest’s invitation, in accordance with the applicable provisions of law.
3. In the event of damage, destruction or permanent staining of the Palace’s furnishings or equipment, the Guest shall be required to cover the costs of restoring the damaged item to its original condition or replacing it.
4. In order to standardise the settlement of the most common types of damage, Palace Zdunowo applies the following schedule of charges for standard damage remediation costs:

5. In the event of damage not listed in the above schedule, the costs of its remediation shall be determined individually, based on the extent of the damage and the actual costs of repair, restoration or replacement of the damaged item.
6. If the actual cost of remedying the damage exceeds the amount specified in the schedule, the Palace reserves the right to claim reimbursement of the documented costs exceeding that amount. If the actual cost is lower, the settlement shall be adjusted accordingly to reflect the costs actually incurred.
7. Any identified damage or destruction shall be documented by Palace staff, in particular by means of photographic evidence and a written description of the incident. The Guest may be asked to participate in the preparation of a damage report.
8. The settlement of damage-related costs shall be based on the information provided to the Guest by Palace staff, taking into account the circumstances of the incident and the applicable provisions of law.

§7. Quiet Hours and Safety

1. Quiet hours at the Palace are from 10:00 p.m. to 6:00 a.m.
2. The conduct of Guests and other persons using the Palace’s services must not disturb the peaceful stay of other Guests.
3. The Palace reserves the right to refuse accommodation to any Guest who has seriously breached these Terms and Conditions during a previous stay.
4. For safety reasons, Guests are required to close all windows and lock the doors whenever leaving their rooms.

§8. Return of Items Left Behind

1. Personal belongings left behind by a departing Guest shall be returned to the address provided by the Guest, at the Guest’s expense.
2. If no such instructions are received, the Palace shall store the items for a period of three months.

§9. Complaints

1. Any complaints concerning the stay should be reported to Reception without delay.
2. Complaints shall be handled in accordance with applicable law.

§10. Rules Regarding Alcohol Consumption

1. The consumption of alcoholic beverages brought onto the premises from outside is prohibited.
2. Guests wishing to consume alcoholic beverages on the premises that have not been purchased at the Palace are required to pay a corkage fee of PLN 79.00 gross per person.
3. Payment of the corkage fee does not exempt Guests from complying with the remaining provisions of these Terms and Conditions or applicable laws.
4. If the consumption of alcoholic beverages brought from outside is found to be taking place without payment of the corkage fee, the Palace reserves the right to add the relevant fee to the Guest’s bill.

§11. Final Provisions

1. These Terms and Conditions are available for inspection at the Palace Reception and on the website www.palaczdunowo.pl.
2. Any matters not covered by these Terms and Conditions shall be governed by the provisions of the Polish Civil Code.
3. The Palace reserves the right to amend these Terms and Conditions.
4. These Terms and Conditions shall enter into force on 15 September 2026.